Some ticket PDFs are temporarily unavailable

Incident Report for Universe

Resolved

This incident has been resolved.

Posted Sep 30, 2021 - 16:15 EDT

Update

We have deployed a fix and will continue to monitor.

Posted Sep 30, 2021 - 16:14 EDT

Investigating

We have identified an issue with an upstream SSL certificate which is preventing us from creating ticket PDFs, and is also preventing us from deploying a patch.

A potential fix has been identified, and we are working to restore normal service ASAP.

Posted Sep 30, 2021 - 14:24 EDT

This incident affected: Systems (API).