Resolved -
This incident has been resolved.
Oct 16, 19:16 EDT
Update -
We are continuing to monitor the situation.
As we work to fully resolve the issue, hosts may experience interruptions with the following pages:
1. The Manage Panel Event Overview Page won't display data for Event Times with more than 10,000 tickets sold
2. The Manage Panel Total Overview Page won't display data for Events with more than 10,000 tickets sold
3. The Host Overview Dashboard Page won't display data for Host's with more than 10,000 tickets sold
We're working hard to ensure the system is stable enough to remove these limitations and will continue to post updates.
Ticket sales, reports, and all other pages and functions are fully operational for all users and hosts.
Oct 16, 16:19 EDT
Monitoring -
We have identified a fix which has been successfully deployed. System health has returned to normal and we will continue to monitor.
Oct 16, 13:19 EDT
Identified -
We've identified the issue and are working on shipping a fix. Sales queues remain paused.
Oct 16, 13:08 EDT
Update -
We are continuing to investigate this issue.
Oct 16, 13:07 EDT
Update -
We are continuing to investigate this issue.
Oct 16, 12:40 EDT
Investigating -
We are currently investigating this issue.
Oct 16, 12:37 EDT