Elevated error rates processing payments

Incident Report for Universe

Resolved

This incident has been resolved.

Posted Sep 30, 2019 - 21:57 EDT

Monitoring

We've finished rolling out our new payment infrastructure, and all systems appear nominal.

We will continue to monitor transactions closely for the near future.

Posted Sep 30, 2019 - 21:45 EDT

Update

We are continuing to work on restoring our payment processing infrastructure.

A server migration is in progress.

Posted Sep 30, 2019 - 21:06 EDT

Identified

We have identified an issue causing elevated error rates while processing payments.

We have temporarily paused all transactions while a fix is deployed.

Posted Sep 30, 2019 - 20:36 EDT

This incident affected: Ticket Processing Queue.