Degraded reporting performance

Incident Report for Universe

Resolved

Reporting and My Events page now working as normal.

We apologize for any inconvenience caused.

Posted Feb 08, 2021 - 19:51 EST

Monitoring

A fix has been deployed and our database servers are now stable. We will continue to monitor the system as it recovers.

There is a backlog of events which means reports may not have up to date data for a short period of time.

Posted Feb 08, 2021 - 19:38 EST

Investigating

Users are reporting slow response times or timeouts for event reports after upgrading our database servers.

We are actively investigating this issue.

Posted Feb 08, 2021 - 19:11 EST