Primary database outage
Incident Report for Universe
GCP reports all issues have now been resolved.
Posted Mar 27, 2020 - 17:23 EDT
Our upstream cloud provider (GCP) is continuing their work to resolve degraded performance.

Progress can be tracked here:
Posted Mar 27, 2020 - 17:07 EDT
We are continuing to closely monitor the root cause:
Posted Mar 27, 2020 - 16:49 EDT
Database access has been mostly restored - we're continuing to closely monitor performance as we ensure a smooth recovery to 100%
Posted Mar 27, 2020 - 16:24 EDT
We've isolated the issue to a widespread outage at our upstream database provider, who is working hard to restore service for many affected clients (universe included)
Posted Mar 27, 2020 - 16:11 EDT
We're currently working with our upstream service providers to identify & resolve the issue
Posted Mar 27, 2020 - 15:55 EDT
We are currently investigating this issue.
Posted Mar 27, 2020 - 15:47 EDT
This incident affected: API, Ticket Processing Queue, and Primary DB.