Elevated Card Declines

Incident Report for Universe

Resolved

This incident has been resolved.

Posted Jun 07, 2018 - 20:55 EDT

Update

Stripe is reporting their outage has been resolved, Universe has resumed queue in flow and all buyers will be processed shortly.

Posted Jun 07, 2018 - 20:55 EDT

Update

We are again seeing intermittent card declines - we have paused our checkout queue in order to preserve sales, and to prevent ticket buyers from observing errors.

Posted Jun 07, 2018 - 20:42 EDT

Update

Stripe has acknowledged the service outage, more details will be available at: https://status.stripe.com

Universe is observing successful payment processing at this time.

Posted Jun 07, 2018 - 20:36 EDT

Investigating

We are observing intermittent service outage from our upstream payments provider Stripe. We will update with more details shortly.

Posted Jun 07, 2018 - 20:31 EDT

This incident affected: Ticket Processing Queue.