All Systems Operational
API Operational
Ticket Processing Queue Operational
Primary DB Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Service: Core API
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Service: Billing
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Ticketing: Processing Latency
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Ticketing: Processing Error Rate
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Queue: Ticket Confirmations
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Vendor: Stripe API
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Reporting: Latency
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Past Incidents
Jul 16, 2019
Resolved - We found the cause of the instability and have have reenabled reporting.
Jul 16, 11:50 EDT
Identified - We have identified some system instability resulting from our reporting infrastructure. As a result we have temporarily disabled this feature.
Jul 16, 11:18 EDT
Resolved - We have resolved the issue, but are continuing to closely monitor the situation.
Jul 16, 06:35 EDT
Monitoring - A patch has been applied. We have unpaused the checkout queues at a lower inflow rate, and are monitoring to report success.
Jul 16, 06:25 EDT
Update - Our teams have identified the origin of the slow performance and are working on a remediation strategy. We have paused all checkout queues. Users will wait in the queue until we resume service.
Jul 16, 06:16 EDT
Investigating - We are investigating reports of slow performance.
Jul 16, 06:00 EDT
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Resolved - Stripe has fixed the issue and functionality to our platform is restored.
Jul 10, 17:44 EDT
Investigating - There is a service degradation with our payment processor Stripe. We are monitoring the situation.
Jul 10, 17:18 EDT
Resolved - Stripe has fixed the issue and functionality to our platform is restored.
Jul 10, 13:11 EDT
Investigating - There is a service degradation with our payment processor Stripe. We are monitoring the situation.
Jul 10, 12:56 EDT
Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.