Universe Status

Universe

All Systems Operational

API Operational

Ticket Processing Queue Operational

Primary DB Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Service: Core API

Fetching

Service: Billing

Fetching

Ticketing: Processing Latency

Fetching

Ticketing: Processing Error Rate

Fetching

Queue: Ticket Confirmations

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Vendor: Stripe API

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Reporting: Latency

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Past Incidents

Jul 16, 2019

Reporting temporarily disabled

Resolved - We found the cause of the instability and have have reenabled reporting.
Jul 16, 11:50 EDT

Identified - We have identified some system instability resulting from our reporting infrastructure. As a result we have temporarily disabled this feature.
Jul 16, 11:18 EDT

Slow Performance

Resolved - We have resolved the issue, but are continuing to closely monitor the situation.
Jul 16, 06:35 EDT

Monitoring - A patch has been applied. We have unpaused the checkout queues at a lower inflow rate, and are monitoring to report success.
Jul 16, 06:25 EDT

Update - Our teams have identified the origin of the slow performance and are working on a remediation strategy. We have paused all checkout queues. Users will wait in the queue until we resume service.
Jul 16, 06:16 EDT

Investigating - We are investigating reports of slow performance.
Jul 16, 06:00 EDT

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

Payment Processing Issue

Resolved - Stripe has fixed the issue and functionality to our platform is restored.
Jul 10, 17:44 EDT

Investigating - There is a service degradation with our payment processor Stripe. We are monitoring the situation.
Jul 10, 17:18 EDT

Payment Processing Issue

Resolved - Stripe has fixed the issue and functionality to our platform is restored.
Jul 10, 13:11 EDT

Investigating - There is a service degradation with our payment processor Stripe. We are monitoring the situation.
Jul 10, 12:56 EDT

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019

No incidents reported.

Jul 2, 2019

No incidents reported.