Purchase outage

Incident Report for Universe

Resolved

Google has resolved this issue for us. We are investigating additional remediation strategies we can execute in the future.

Posted May 16, 2018 - 22:55 EDT

Update

We have identified that the root cause of the issue is a Google Cloud outage in US-EAST. We are currently in the process of migrating our Google Kubernetes Engine cluster from US-EAST to US-CENTRAL.

Google has posted a public issue here: https://status.cloud.google.com/incident/compute/18004

Posted May 16, 2018 - 22:20 EDT

Update

This issue is also impacting reporting.

Posted May 16, 2018 - 22:07 EDT

Investigating

We are currently investigating issues with ticket purchases.

Posted May 16, 2018 - 22:06 EDT

This incident affected: Ticket Processing Queue.