Ticket Processing

Incident Report for Universe

Resolved

The issue has been resolved. Purchases have resumed.

Posted Jun 15, 2018 - 15:49 EDT

Update

We are continuing to monitor for any further issues.

Posted Jun 15, 2018 - 15:48 EDT

Monitoring

We have completed a rollback and are resuming queue inflow into the checkout. We will monitor and confirm resolution shortly.

Posted Jun 15, 2018 - 15:48 EDT

Identified

We are observing elevated ticket processing error rates in out automated altering systems. We have paused queue inflow for checkouts, to preserve buyers who are attempting to purchase tickets and to prevent them from seeing errors. We are currently executing a rollback on the system we are observing the issue on.

Posted Jun 15, 2018 - 15:44 EDT

This incident affected: Ticket Processing Queue.