Database access has been mostly restored - we're continuing to closely monitor performance as we ensure a smooth recovery to 100%
Posted Mar 27, 2020 - 16:24 EDT
Identified
We've isolated the issue to a widespread outage at our upstream database provider, who is working hard to restore service for many affected clients (universe included)
Posted Mar 27, 2020 - 16:11 EDT
Update
We're currently working with our upstream service providers to identify & resolve the issue
Posted Mar 27, 2020 - 15:55 EDT
Investigating
We are currently investigating this issue.
Posted Mar 27, 2020 - 15:47 EDT
This incident affected: API, Ticket Processing Queue, and Primary DB.