Notifications queue performance degradation

Incident Report for Universe

Resolved

Latency on ticket delivery is now zero. All tickets in the queue have been delivered.

Posted Apr 24, 2018 - 12:23 EDT

Identified

We've identified the issue and increased the number of servers processing the queue.

Posted Apr 24, 2018 - 12:07 EDT

Update

The notifications queue is responsible for sending some of the emails our system sends to our buyers and hosts. We're experiencing an issue processing those emails now and we're investigating the root cause behind this delay.

Posted Apr 24, 2018 - 11:34 EDT

Update

We can confirm that emailed ticket delivery has been delayed since 18:52 EST. We are resolving and investigating root cause.

Posted Apr 24, 2018 - 11:34 EDT

Investigating

We are currently investigating this issue.

Posted Apr 24, 2018 - 11:22 EDT